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Customer Service

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I had lunch at the Olive Garden recently with a good friend. The service there is always good and the food is ... Read More

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Customer Service Experience

Fellow Allbusiness.com blogger, Carol Carter, has a very good post at her Retail Strategies blog on the importance of keeping your retail ... Read More

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Providing Excellent Customer Care in a Service-Based Industry Knowing what your niche customers want and making sure your staff is well trained are the first steps ... (ARTICLE) Customer Service Strategies for Web-Based Businesses Streamline your online customer relations strategies to maintain relationships. (ARTICLE) The Importance of a Formal Customer Service Manual Create better customer service by building a manual. (ARTICLE) Instant Customer Service Adding instant messaging to your Web site is a smart, easy way to increase online sales. (ARTICLE) Six Customer Service Strategies That Win How you handle customers can make or break your business. (ARTICLE) Analysis Tools for E-Commerce Sites How do you know whether your site incites shoppers to buy more or turns them off? (ARTICLE) Creating Effective Customer Satisfaction Surveys Shed some light on what your customers expect. (ARTICLE) Set Customer Service Policies That Satisfy Quality service is worth money to your customers -- and to you. (ARTICLE) Ten Rules for Great Customer Service Strong customer service is essential for sales success. Live these 10 basic rules. (ARTICLE) Web Site Analytics Features for Customer Support Sites Learn about advanced features of analytics software that are especially useful for customer support Web sites. (ARTICLE) Top 10 Customer Service Mistakes Avoid these common mistakes and strengthen your position in a competitive market. (ARTICLE) What do I need to do to provide good online customer service? Customer service is hard enough when you are face-to-face with a customer, so you need to go the ... (ARTICLE) Do You Need Your Own Call Center or Should You Outsource? Expense and the size of your staff are major factors in helping you decide. (ARTICLE) Online Customer Service Basics How can you provide excellent customer service online? It's easier than you think. (ARTICLE) Is a Call Center Right for Your Small Business? Whether they're in-house or outsourced, call centers are no longer expensive, complex solutions. (ARTICLE) Inbound vs. Outbound Call Centers Customers call in, or employees initiate the contact. (ARTICLE) Change the Way You Interact with Customers by Using a Contact Center Consolidate phone, e-mail, and Web communication. (ARTICLE) What Technology Do You Need for Your In-House Call Center? Be sure to research hardware, software, and the network. (ARTICLE) Packaged vs. Hosted CRM Programs These examples can help you decide on the best system for your business. (ARTICLE) Customer Service Tips for Your eBay Store Customer service is the key to success in any business, and eBay is no exception. If you provide ... (ARTICLE)
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Business Glossary

Definitions for: Customer Service Representative (CSR)

Dictionary of Banking Terms

Customer Service Representative (CSR)

bank employee who opens new accounts, accepts loan applications, and assists customers with service related questions. In recent years, some banks have upgraded the customer service representative to personal banker.

Industry Associations

Industry Associations
International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

Members: 3,000
Founded: 1981
Dues: professional, affiliate, $245 annual.

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