Are You An Invoice Procrastinator?
September 22, 2006, 4:36 PM
This will sound ridiculous to a number of you. Most will think this is crazy. But some of you need this as a wake-up call. Invoice your customers . One of the simplest ways to increase your cashflow is to ...
The Rising Cost Of Fuel And Its Effect On Your Business - Part 1
August 26, 2006, 11:16 AM
This is the first of a two post series on the effects of rising fuel costs and what small businesses can do to minimize the fall-over effects to their cash flow. Unless you´re living in a cave or are in ...
When A Payment Is Due Can Make A Difference To Your Cash Flow
August 16, 2006, 3:26 PM
There´s something that happens each month to most of the bill paying public , we send more money out the last two weeks of the month than the first two. Rent, mortgage, utilities, etc. overwhelmingly fall due at the end ...
An Employee Just Quit. It May Be A Great Opportunity For Your Business
August 11, 2006, 10:49 AM
You can´t be in business for any length of time without having to face a change in personnel. People come and people go. It´s reality. And it´s often opportunity. When faced with filling an open position take a moment and ...
Settlement Offers, An Option At The End Of The Collection Process
July 12, 2006, 6:12 PM
In my last post I wrote about the collection process. More specific, I wrote about the end of the collection process and the use of collection letters. In that post I mentioned a strategy to settle debt just prior to ...
Two Critical Elements Of The Collection Letter
June 27, 2006, 3:18 PM
Collections are a reality of business. And collection letters are a reality of an effective collection process. That´s an item we´re now dealing with at Guardian Medical Group — writing the collection letter as part of a multi-step AR collection ...
Cash Flow Program Update - We're Almost There!
June 21, 2006, 1:04 PM
I´m wrapping up a family trip to Mexico and should be back to posting health in a couple days. Thanks to the convenient and inexpensive nature of telecom, even while away I´ve been able to keep pace with Guardian Medical ...
Collections, A Necessary Evil Of Business
June 07, 2006, 12:01 PM
We all hate collections, buts it´s a reality of business life. Not all customers pay or pay on time. Regardless of whether you´re mowing lawns, selling your time or selling multi-million dollar technology solutions, the reality is you´ll encounter AR ...
Slow Paying Customers
May 24, 2006, 8:36 AM
There´s good news and bad news of winning a big deal from a big company — you won the deal"?¦congratulations, you probably won´t be paid anytime soon. Experian´s survey of 366,633 companies shows businesses of all size are extending the ...
When Do You Pay An Invoice That´s Never Due?
May 19, 2006, 6:28 AM
Most businesses have clear terms of payment, either negotiated terms as part of a formal purchase agreement or a specific date stamped on a mailed invoice. There are many businesses though that have neither — either the billing solution they ...
I have a new social networking and dating website for singles and married that is called Find New Passion - www.FindNewPassion.com. We're completely different from other married dating sites because we don't have any sexually explicit pictures or content, and are giving people an opportunity to communicate on a proper level. We give our members a chance to chat, engage in strictly platonic as well as long term relationships, and participate in reading and discussion of controversial articles and famous quotes from the best magazines and journals. Our site is elite and very classy, currently giving a 100% free promotional membership.
That was an information I gave YellowPages' representative who contacted me regarding an advertising opportunity. She told me that my site is very nice, and there is no concern regarding future adds. 1 year contract promising great service and excellent web add display was signed. After an add was placed, it turned out that it was identified by YellowPages Quality Control team as being against company's policy which is "Family Friendly", so my site's URL link was removed making my add inactive and useless.
Nevertheless, I was told over and over again that 1 year contract was signed and the rest doesn't matter. I have a responsibility to pay, and my contract would be cancelled only after full amount which is $738.00/month X 12 is paid. YellowPages absolutely refused to cancel my contract, demanding a payment and escalating my case to a collection agency. It took me 6 months, 62 e-mail, numerous phone calls to customer care department, sales representative, regional manager, billing and collection departments with no resolution. Eventually, I had to contact Mr. David Krantz - President of YellowPages to bring his attention to this matter saying the following:
"I have an absolutely terrible experience doing business with YellowPages.com. I'm not sure if I've just run into people who are intentionally deceptive, or this is a normal way of doing business for your company. For six month I've been trying to reach somebody in your organization who is interested in my experience without any success".
Only after Mr. Krantz intervention, my contract was cancelled. To this day I haven't received an official apology for all the time I had to spend trying to resolve this problem, and all the frustration they put me through. Also, I'm still wondering, why was I put in this position in a first place? Is it possible that neither sales representative no regional manager know their own company policy, or did they intentionally lied trapping me into almost $10,000 contract that they knew they would never full-fill?
After contacting Better Business Bureau and Massachusetts Attorney General office, I learned that 41 complaints against YellowPages have been files in Massachusetts alone, making me wonder how many more are still pending in other states. I had a chance to talk to a lawyer who said that it took him 7 years to make YellowPages leave him alone.
Also, I learned that "Family Friendly" company makes a lot of money from the following business that advertise in their Entertainers Family Business category:
- Strippers Network
- Bachelor Party Headquarters
- Chippendales
- Dream Dolls advertising: Massage, Dining And Social Events, Bachelor Parties, Strip-O-Grams, Strip O Grams, Specializing In Women Of
Brazilian And Russian Nationalities, New Talent Needed, Couples Welcome
- EscortMe
- Midnight Express advertising: Out-calls Only, We're Already On Our Way
- Personal Escort
- Executive Pampering New England Finest Female and Male Exotic Dancers advertising: Adult Entertainment For Any Occasion
So, this letter is to make people aware of two-faced and deceptive way YellowPages does business.
Anna
www.FindNewPassion.com
...