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Business Communications Review

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Issue Date: 12/01/2007

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1. Enterprises Are At Communications Crossroads A new generation of digital communications and collaboration solutions that take advantage of voice over IP (VOIP), video over IP and presence is eliminating the ... (PERIODICAL ARTICLE) 2. Operationalizing Customer Intelligence In The Contact Center HEADNOTE If you had customer intelligence, what would you do with it? Most customer service executives spend a considerable amount of time thinking about the ... (PERIODICAL ARTICLE) 3. The Greening Of VOIP HEADNOTE IP-telephony creates new power management challenges. Conservation efforts could add green to your TCO. Did you know that more than 1.5 percent of the ... (PERIODICAL ARTICLE) 4. Consultants Grade The Vendors HEADNOTE What's most important in choosing a system-and which vendors deliver? Members of the leading consultants' groups in the U.S. and Canada weigh in. Members ... (PERIODICAL ARTICLE) 5. Carriers Add Value By Optimizing Application Performance HEADNOTE Enterprises that are reluctant to do it themselves may have another choice for improving application traffic across the WAN. Not long ago, most carriers ... (PERIODICAL ARTICLE) 6. Is Video Finally Ready For Prime Time? HEADNOTE Bandwidth-hungry videoconferencing may finally be ready. What's on the program guide for the next few years? Videoconferencing has had, at best, a checkered history. (PERIODICAL ARTICLE) 7. Wireless Carriers To Enterprise Customers: "We Never Promised You A Rose... Editor's note: LB3 partner Kevin DiLallo contributed greatly to this column. For all the convenience that wireless services have brought to enterprises, wireless carriers have ... (PERIODICAL ARTICLE) 8. An End And A New Beginning This isn't an easy Publisher's Memo for me to write. For 37 years, Business Communications Review has chronicled the advance of communications technologies and services. (PERIODICAL ARTICLE) 9. Good Work I have worked at Business Communications Review magazine for just over 11 years. So I'm the New Guy. When I got here, my colleagues Fred ... (PERIODICAL ARTICLE) 10. Take Rate For Home Fiber To Pass 50 Percent By 2011 HEADNOTE CARRIER NETWORKS More than half of the North American homes passed by fiber to the home (FTTH) deployments will have opted for the service ... (PERIODICAL ARTICLE)
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