Cultivating a good employee should be number one request ...

Cultivating a good employee should be number one request on an employer?s desk. No, I didn't like the Roth blurbs saga, but the station had a responsibility to mentor him and teach him expectations, skills and the how to deal with whatever if that was necessary to the success of the program and ultimately the station. This is true in any organization. The employee is key to creating and maintaining good customer relationships and in developing a key strategy for the realm of customer experience management. Poorly trained and supported employees breed discontent in the customer and shorten the customer life cycle. This means less money for the company and ultimately maybe even closing its doors.

Hi Leslie, This is Ankit from INDIA. I am a software prof...

Hi Leslie, This is Ankit from INDIA. I am a software professional working with Asia's Largest Software Exporter(TCS). It was really great pleasure to read you article about how training of employees is an everyday event. I am also passionate about MBA, and would be going for management education from TOP Indian university soon,, Gudbye, and keep writing..

hello! http://www.areaseo.com/contacts/ google pr. SE mar...

hello! http://www.areaseo.com/contacts/ google pr. SE marketing, High Rankings, SEO consultant. From google pr .

online directory main ...

online directory main ...

I n eed a new training manual. Let me know where to go.....

I n eed a new training manual. Let me know where to go.....

I do general building works and supliers, i have got a co...

I do general building works and supliers, i have got a contract to supply a high impact traffc doors for a hospital theater, i am to import these doors from AMERICA to my country Ghana West Africa, i have no inough money to do these bussiness, Please, what do you think i should do?

Leslie, This was a great article. I'm a real estate bro...

Leslie, This was a great article. I'm a real estate broker, the title caught my eye regarding "Network like there is no tomorrow," great concept, I intend to pass it on. Thanks! Yolanda ...

Leslie, This was a great article. I'm a real estate bro...

Leslie, This was a great article. I'm a real estate broker, the title caught my eye regarding "Network like there is no tomorrow," great concept, I intend to pass it on. Thanks! Yolanda ...

To Whom it may concern: Mentoring Program sounds lik...

To Whom it may concern: Mentoring Program sounds like a great idea. If I had a mentor to start with a lot of facts that don't get mentioned in meetings are quick and easy. I guess it saves a lot of time, and does away with unwanted, "todo." Otherwise the employee is strained for time consuming tedious tasks that are not necessary. Lisa Bentrup ...

Actually it is not a bad idea. Mentoring really needs to ...

Actually it is not a bad idea. Mentoring really needs to be defined before we hike off onto some unknown planet and develop the MENTOR Squad. Sounds like a new sound bite for a movie. In all seriousness mentoring is an excellent way to develop employees in any industry at any position. It doesn't have to be segregated to large companies only. A small business can benefit as much from this as a medium or large. Our employees are the central key to our success and this is a neat way to reward them and train them.

iam a man of 33 years. i from nigeria lagos ...

iam a man of 33 years. i from nigeria lagos ...

Dear Sir / Madam Basically your article really encouragi...

Dear Sir / Madam Basically your article really encouraging me to motivate and lead my employees better. But my concern is nowdays not many employees working with full hearthly. What they expecting is 'comfortable zone'. Not many want to work for the success of the company. They prefer to avoid any commitments and just doing things for sake of doing, like no option. How to change them? Thanks Noka ...

I've seen a lot of websites, but few with Leslie's charm ...

I've seen a lot of websites, but few with Leslie's charm & wit. What a joy to be able to visit here!--Laurel Yourke, author of "Take Your Characters to Dinner" & "Waiting for Beethoven" ...

I've seen a lot of websites, but few with Leslie's charm ...

I've seen a lot of websites, but few with Leslie's charm & wit. What a joy to be able to visit here!--Laurel Yourke, author of "Take Your Characters to Dinner" & "Waiting for Beethoven" ...

You are so right! High maintenance employees are a lot of...

You are so right! High maintenance employees are a lot of work, but they have a great deal to offer if they have a strong leader grooming them and channeling all that explosive energy in the right direction. What is negative can be used in a positive manner if doing the right tasks at the right time. If they do want to succeed, they will value the leader who takes the interest in them and challenges them. The potential can be greatly rewarding for all involved.

It reminds me of how often people have told me: "But, we'...

It reminds me of how often people have told me: "But, we've always done things that way!" as an excuse for not changing. Your advice about breaking rules is good because it helps us get out of the "we've always done it that way" rut. If we never change then we will probably never improve. We certainly will not see or experience what could be. So, the best first step to changing might be to "break the rules!" Thanks for the great advice Leslie!

Language and perception are everything. Even if the langu...

Language and perception are everything. Even if the language is perfect if we aren't delivering it at the right level it won't be heard. This is especially true in marketing or in dealing with customer/clients. The messages create can bring a negative or positive experience to those who listen. In marketing we create mental images and create expectations that are making a promise. What happens if that promise can't be fulfilled? What happens if we break that first trust relationship with our customer? We may get the first sale, membership, project etc but the next time around the trust won?t be there and neither will be the client. When writing your adds or creating market campaigns be honest in your promise. It is your brand promise and customers remember.

As a second thought it is wise to rember that your employ...

As a second thought it is wise to rember that your employees are also customers. Whaqt you say, and how you train are just like marketing only from the inside out. How effective it is will depend on whether they buy in to the brand. The language you use to communicate ideals, goalas and purpose may or might not be heard depending on the delivery.

And I thought that I was the one with too many fingers in...

And I thought that I was the one with too many fingers in different pies! When do you have time to crochet? I agree completely, that the language is extremely vital to learning. I own a small fitness facility, and changing the nature of the ads that I had been using for the past 3 years increased my membership by 150%!! I used language that they needed to see, most that they could understand, all evoking emotion in them that changed their way of thinking. I love reading your ideas, keep up the good work.

And I thought that I was the one with too many fingers in...

And I thought that I was the one with too many fingers in different pies! When do you have time to crochet? I agree completely, that the language is extremely vital to learning. I own a small fitness facility, and changing the nature of the ads that I had been using for the past 3 years increased my membership by 150%!! I used language that they needed to see, most that they could understand, all evoking emotion in them that changed their way of thinking. I love reading your ideas, keep up the good work.