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DIVERSIFIED UNVEILS INTERACTIVE SPEECH RECOGNITION.(Company Operations)

Publication: Audiotex Update
Date: Wednesday, August 1 2001

Diversified Investment Advisors, a national investment advisory firm specializing in retirement plans, has unveiled interactive speech recognition capabilities to all of its retirement plan participants.

Diversified has integrated the SpeechWorks solution into its automated voice response system, known as Diversified Direct, to answer participants in a natural-sounding voice, immediately understand spoken requests and process transactions - 24 hours a day, 7 days a week. This allows plan participants to complete customer service requests and transactions with just a few

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