Commonwealth Bank of Australia Improves Operational Efficiency with Proxima Technology's Centauri Business Service Manager.
Business Editors/High-Tech Writers
DENVER--(BUSINESS WIRE)--May 6, 2003
Proxima Technology, supplier of software that uses the Six Sigma quality management process to improve business service and IT accountability, today announced that Commonwealth Bank of Australia has selected Centauri Business Service Manager (Centauri) to improve its business information processes.
This decision resulted from successful pilot implementations in two of Commonwealth Bank's strategic business units: Institutional and Business Services (IBS) and Internet Banking (NetBank). Centauri provides Commonwealth Bank with a reliable solution that includes service level reporting, alert notification, and a business service management dashboard.
Three key benefits from Centauri can be identified: metrics that quantify the customer experience, real-time measurement and web-based reporting, and a common service level reporting system that is available to all stakeholders responsible for the delivery of services.
Centauri helps achieve significant service improvements through focused reporting and early warning detection. This provides cost savings and service benefits by preventing and minimizing service outages through a quality improvement process inherent in the product.
Responsible team members can easily identify degraded service and understand how this affects the online customers. Centauri enables the business to determine the true impact of service interruption on the customer experience, system performance and capacity. Furthermore, when IT problems impact bottom line revenue, managers can prioritize improvement of service levels.
Centauri provides Commonwealth Bank's business and IT executives with real-time access to insightful information regarding the quality of IT service provided by their IT service providers. By sharing information, the bank and the IT service providers have a better understanding of how IT is supporting specific services, allowing both to ensure that business priorities are aligned.
About Commonwealth Bank of Australia
The Commonwealth Bank is one of Australia's leading providers of integrated financial services including retail, business, and institutional banking, funds management, superannuation, insurance, and investment and broking services. The Bank is one of the largest volumes of stocks traded on the Australian Stock Exchange and is included in the Morgan Stanley Capital Global Index.
