Oceanus Helps Mellon Get Closer to Customers with New Technology Solution.

Business Editors/High-Tech Writers

LONDON--(BUSINESS WIRE)--April 23, 2003

Mellon European Fund Services, the fund administration arm of Mellon Financial Corporation in Europe, has chosen The Oceanus Group to provide a Correspondence Management System (CMS) to streamline and

Mellon European Fund Services performs investor servicing on behalf of 20 major investment companies, handling all aspects of operations from application processing & settlement, to register servicing and dividend processing on a third party basis. By automating the tracking, measurement and quantification of all customer interactions, from fax to email, the CMS system is designed to provide increased control and management oversight.

The CMS solution has six main customer "touch points", that allow Mellon's customer services team to manage, process and analyse its communications through the main channels: post, telephone, fax, email, sms and corporate web interfaces. The use of Workflow technology will enable the monitoring and control of business processes, from start to finish.

As a third party provider of services, Mellon will also be able to provide browser-based access to its customers so they can view data and monitor service levels.

Ray Pepper, Chief Operations Officer of Mellon European Fund Services, said: 'Mellon has a firm belief in using technology as one of many paths to improve productivity and management control. Oceanus was chosen because its new CMS system will enable us to streamline our customer services environment, and offer greater operational transparency for customers.'

Nick Rowley, Chairman of Oceanus said; 'our ability to deliver a complete solution complete with defined benefits, on time and budget, was critical to being chosen. We are developing a considerable expertise in the financial sector where companies are seeking the clever use of technology to maintain that crucial competitive advantage.'

About Mellon

Mellon Financial Corporation is a global financial services company. Headquartered in Pittsburgh, Mellon is one of the world's leading providers of financial services for institutions, corporations and affluent individuals, providing institutional asset management, mutual funds, private wealth management, asset servicing, human resources services and treasury services. Mellon has approximately $2.9 trillion in assets under management, administration or custody, including $581 billion under management. Its asset management companies include The Dreyfus Corporation and U.K.-based Newton Investment Management Limited. News and other information about Mellon is available at www.mellon.com.