Wall Street firms are targeting higher levels of affluent customers primarily because revenue earned on each customer is diminishing. According to Bear Stearns analyst Amy Butte, writing in a recent report on the retail financial services industry, this declining level of revenue per customer means that firms serving the mass affluent customer will be compelled to grow larger -- or steer clear of the mass-affluent customer.
"In our view, Merrill Lynch and Morgan Stanley Dean Witter represent good examples of why it is economically attractive to retrench from a previous