e-Bank Empowers Personalized Anytime, Anywhere Banking At Huntington; Customer-Centered Solution...

Business Editors

COLUMBUS, Ohio--(BUSINESS WIRE)--April 3, 2001

e-Bank(R), the first company to provide the financial services industry with a specific solution that addresses the need for customer-centric multichannel integration, today announced it has successfully deployed

its unique anytime, anywhere banking solution at Huntington National Bank. Huntington is now able to deliver personalized service and consultancy at all customer touch points due to the e-Bank solution. e-Bank eliminates the dependency on disconnected product-oriented systems and integrates customer interaction in real-time to meet today's mobile consumer, 24 hours a day - seven days a week.

"e-Bank is allowing us to provide a level of service to our customers that wasn't possible before with any other product. It enables us to dramatically change the way we do business," said Bill Randle, executive vice president, Huntington. "e-Bank allows us to act upon the total picture of our customers, not just view them as separate accounts, with customer-oriented integration of bricks, clicks and phone calls."

"Deploying the e-Bank solution has been a great effort by our colleagues, client and partners, resulting in demonstrable value based upon Huntington's business requirements," said Paul Jameson, president and CEO of e-Bank. "Successfully installing our product in less than six months is just the start. Our building block approach enables us to address not only our client's tactical requirements, but also their strategic goals, further leveraging the e-Bank platform to better address changing customer needs."

The e-Bank solution provides a unique opportunity for clients like Huntington to ensure that customer experiences are handled consistently at each and every channel, which improves customer care and satisfaction. The e-Bank solution also reduces operational expense, improves product time-to-market, and minimizes the strain on legacy systems not designed for 24x7 multichannel delivery. Financial institutions are no longer required to uniquely glue each product system to each channel and suffer through redundant, slow and expensive changes with every new offering to their market place.

The e-Bank solution provides to Huntington:

-- A single, enterprise-wide, comprehensive view