e-Bank Empowers Personalized Anytime, Anywhere Banking At Huntington; Customer-Centered Solution...

Business Editors

COLUMBUS, Ohio--(BUSINESS WIRE)--April 3, 2001

e-Bank(R), the first company to provide the financial services industry with a specific solution that addresses the need for customer-centric multichannel integration, today announced it has successfully deployed

its unique anytime, anywhere banking solution at Huntington National Bank. Huntington is now able to deliver personalized service and consultancy at all customer touch points due to the e-Bank solution. e-Bank eliminates the dependency on disconnected product-oriented systems and integrates customer interaction in real-time to meet today's mobile consumer, 24 hours a day - seven days a week.

"e-Bank is allowing us to provide a level of service to our customers that wasn't possible before with any other product. It enables us to dramatically change the way we do business," said Bill Randle, executive vice president, Huntington. "e-Bank allows us to act upon the total picture of our customers, not just view them as separate accounts, with customer-oriented integration of bricks, clicks and phone calls."

"Deploying the e-Bank solution has been a great effort by our colleagues, client and partners, resulting in demonstrable value based upon Huntington's business requirements," said Paul Jameson, president and CEO of e-Bank. "Successfully installing our product in less than six months is just the start. Our building block approach enables us to address not only our client's tactical requirements, but also their strategic goals, further leveraging the e-Bank platform to better address changing customer needs."

The e-Bank solution provides a unique opportunity for clients like Huntington to ensure that customer experiences are handled consistently at each and every channel, which improves customer care and satisfaction. The e-Bank solution also reduces operational expense, improves product time-to-market, and minimizes the strain on legacy systems not designed for 24x7 multichannel delivery. Financial institutions are no longer required to uniquely glue each product system to each channel and suffer through redundant, slow and expensive changes with every new offering to their market place.

The e-Bank solution provides to Huntington:

-- A single, enterprise-wide, comprehensive view of the customer, supported by
the integration of 17 core application systems.

-- Online, real-time, 24x7 availability of customer, account and transaction
information across all channels - the Web, ATM, branch, call center and VRU
(voice response unit).

-- Over 18 months of real-time customer transaction and contact history
available to both attended and unattended channels improves profitable targeted
sales and marketing, as well as empowered and responsive customer service.

"With the 24x7 availability of the e-Bank platform, no matter where customers obtain their financial information, they receive accurate and complete data any time of the day or night because the platform updates all channels in real-time," said Tim Scholten, senior vice president of Huntington Direct Banking.

For example, when customers make a deposit at the branch, they are able to immediately see the transaction via Web banking or any other delivery channel. Because of e-Bank, Huntington doesn't take customer and account service off line, unlike most financial institutions.

The detailed customer contact history enhances customer service because personal bankers see all previous contact and marketing efforts, enabling personalized service, individual consultation, and suggested sales opportunities.

"The e-Bank platform gives us a tremendous opportunity to maximize our operations around the customer," said Dan Vermeire, Huntington's chief technology officer. "This is an ongoing journey that has started off very well with noticeable value from e-Bank. We're all very excited with e-Bank's performance."

Huntington has chosen e-Bank's Remote Management service for ongoing support. Hardware housing the e-Bank solution is located at the Huntington operations facility, with e-Bank professional services providing 24x7 system management and maintenance from e-Bank's centralized support facility.

In addition to operational support, e-Bank is under contract with Huntington to implement supplementary services including the replacement of Huntington's current Web Bank with Corillian Corporation's Voyager application.

About e-Bank

e-Bank provides a unique anytime, anywhere, personalized banking solution to the financial services industry. The e-Bank solution delivers a comprehensive "real-time" view of the customer's profile and interactions by integrating all channels across the enterprise. e-Bank enables financial services institutions to address the 24x7 demands of today's customers, whether over the Web, wireless devices, the telephone or in person.

e-Bank is backed via partnerships with technology powerhouses Compaq Computer Corporation (NYSE:CPQ), Corillian Corporation (Nasdaq:CORI), Science Applications International Corporation (SAIC) and Microsoft Corporation, along with Huntington Bancshares Inc. (Nasdaq:HBAN).

e-Bank is based in Columbus, Ohio. For more information contact Anita Bodell at 614 480-7373.

About Huntington

The Huntington National Bank is the principal subsidiary of Huntington Bancshares Incorporated, (Nasdaq:HBAN), a $29 billion regional bank holding company headquartered in Columbus, Ohio.

Through its affiliated companies, Huntington has more than 135 years of serving the financial needs of its customers. Huntington provides innovative products and services through over 500 offices in Florida, Indiana, Kentucky, Maryland, Michigan, New Jersey, Ohio, and West Virginia. International banking services are made available through the headquarters office in Columbus and additional offices located in the Cayman Islands and Hong Kong. Huntington also offers products and services online at www.huntington.com, through its technologically advanced, 24-hour telephone bank, and through its network of more than 1,400 ATMs.