- Capturing customers--how the new wave in call centers is aiding the financial industry
Banks, insurance companies and other organizations within the financial industry today face the dilemma of increased competition, low customer loyalty and few opportunities to sell something new to their customers; and all the while, it costs far more to recruit a new customer than it does to retain a current ......
- Trimmer convention designed to boost bottom
lines.
As part of its continual effort to streamline its meetings, the American Bankers Association's annual convention will be one day shorter than it has been traditionally. Sessions at the conference, October 5-8 at the Moscone Convention Center, San Francisco, have been carefully chosen to give bankers solid ideas they can ......
- Is the World Really Flat, Tom?
This past August, I attended Stamford, Connecticut-based Gartner Inc.'s Gartner Financial Services Technology Summit at the Boston Marriott Copley Place. As is always the case, Gartner put on a jam-packed three-day exploration of the state of information technology (IT) use in the financial services industry.
- Is the world really flat, tom?
This past August, I attended Stamford, Connecticut-based Gartner Inc.'s Gartner Financial Services Technology Summit at the Boston Marriott Copley Place. As is always the case, Gartner put on a jam-packed three-day exploration of the state of information technology (IT) use in the financial services industry. I was struck by a ......
- THE INFLUENCE OF PERCEIVED RISKS ON BANKING MANAGERS' INTENTION TO OUTSOURCE BUSINESS PROCESSES: A STUDY OF THE GERMAN BANKING AND FINANCE INDUSTRY
HEADNOTE ABSTRACT Information Technology (IT) is a key productive factor in the banking and finance industry (BFI) as almost the entire production and delivery of services can in principle be digitized. Driven by cost pressure and new competitors, outsourcing IT together with the relevant business processes is a promising way ......
- How Outsourcing E-mail Management Helps Financial Services Companies
IMAGE PHOTOGRAPH 1 Finandal service firms must be especially vigilant about how they manage their e-maiL traffic. Hosted e-mail management solutions are one way to keep out of trouble. Here's the problem: Today, e-mail is the most widely used software application on the planet. For that reason, sensitive data that ......
- Risk management conference features new community bank
track.
A special community bankers' track is among the new features of the 2004 ABA Insurance Risk Management Annual Conference & Meetings, Jan. 25-28, at The Wigwam Resort, located near Phoenix in Litchfield Park, Ariz. Recognizing that risk management is a major factor in community banking, the conference track will provide ......