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Retail Banking is Here to Stay.(usage of Internet banking and the expanded use of ATMs)

By Meinhardt, Ron
Publication: US Banker
Date: Saturday, April 1 2006

It is widely believed that the onset of Internet banking and the expanded use of ATMs will prompt the gradual demise of the retail-banking branch network. However, this belief is in contrast to both the facts of the situation, as well as the principles of best practices in regard to customer service and organic growth within the banking business.

Without question, the Internet and online banking have revolutionized the industry by making banking more accessible to more people and by creating a more cost-effective way to perform transactions. Customers can now open acco

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