Can banks resolve the conflict with customers?

THE UK-based Lloyds Bank recently started testing some new ways of delivering banking services through their branches in the Reading area, north of London.

In some branches, bank staff were replaced with automatic teller machines.

In other branches, only a few staff were available to help customers that faced difficulties using the ATMs for transactions.

It is not clear how much warning was given to customers about the significant reductions in staffing levels, but one can only assume very little. The net response from customers was swift - anger