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Retail Delivery/Electronic Banking.(News Briefs)

Alternative Delivery 

Anytime Access 
1860 Howe Ave., Ste. 161, Sacramento, 
CA 95825; Contact: Janet Buchmeier 
800/852-4627, 
Fax: 916/561-2827 
Email: sales@anytimeaccess.com 
Web Address: 
http://www.anytimeaccess.com

LENDING & Financial Services Call Center

AnyTime Access, Inc. supports alternate delivery channels through a 24-hour lending and financial services call center. Whether using the phone, Internet or kiosk for lending or banking transactions, a consumer can connect directly to an AnyTime Access representative for immediate assistanc

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  • Cashiers, not call centres, say Britain's banking customers
    • Despite the advent of technology into the banking sector - with ATMs, call centres and Internet banking - most people would still prefer to do their banking face-to-face with a cashier at a local branch. Cashiers out-perform all other communication channels in terms of how satisfied customers are with using ......
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    • Small store owners discover cash machines are not always cash cows while big retailers opt for major bank-branded machines.
  • Channel/integration.
    • The sheer variety of delivery channels that banks deal with today-automated teller machines, call centers, Internet banking, and branches-often operate semi-autonomously, using different technical standards. Several companies have begun to develop products that could help banks achieve a better degree of integration. ICL Financial Services, for example, a unit of ......
  • Star Bank integrates remote banking options.
    • Cincinnati - Star Banc Corporation introduced a remote banking system in November that the company hails as the nation's first fully integrated system nationwide. The "Star Bank 24-Hour Remote Banking" system is a customer service and banking convenience package that includes branch banking, voice-activated phone banking, PC banking, Super ATMs, ......
  • The rising role of ATMs in Alaska: ATM cards are quick, convenient and provide instant access to your checking or savings account.
    • Say "electronic banking" and the first thing that comes to mind is "Internet" or "online banking" from a personal computer. But the automated teller machine, first installed in the United States more than 30 years ago, may be e-banking's widely used ancestor. Originally a cash-dispensing machine, the ATM evolved into ......
  • UNDERSTANDING CONSUMER ADOPTION OF INTERNET BANKING: AN INTERPRETIVE STUDY IN THE AUSTRALIAN BANKING CONTEXT
    • HEADNOTE ABSTRACT This paper reports key findings from an interpretive study of Australian banking consumer experiences with the adoption of internet banking. The paper provides an understanding of how and why specific factors affect the consumer decision whether or not to bank on the internet, in the Australian context. A ......

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