Technology: The Next Retail Revolution Will Be On A Screen Near You - Self- service Banking...

If the automated teller machine (ATM) represented the first revolution in retail banking, then where will the next revolutions come from and what form will they take? At NCR's Self-Service Universe conference in Athens late last month, The Banker asked bankers and vendors about the challenges of achieving exceptional customer service and improving productivity through ATMs.

While there was general agreement that the branch was far from dead and in fact undergoing a revival, the strategy for the branch going forward is very different from that of the past. With the incre