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Industry Forum 2004: new technologies and solutions for financial services.

Speakers at this year's AIBF Industry Forum explored the role of technology of improving customer service enhancing branches and e-business, reducing cost, outsourcing and measuring risks. In this special report we present the edited addresses from 12 experts from the banking, specialist mortgage, receivables management, consumer finance and technology sectors.

DAVID MARSHALL

DAVID MARSHALL IS THE COMMONWEALTH BANK'S EXECUTIVE GENERAL MANAGER, RETAIL SALES AND SERVICE

IMPROVING CUSTOMER SERVICE AND REDUCING COSTS THROUGH TECHNOLOGY

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