WILL EBPP TRANSFORM RELATIONSHIPS?(Electronic bill payment and presentment)

Electronic bill payment and presentment (EBPP) has the potential to fundamentally transform the relationship between a credit union and its members.

EBPP refers to online services that enable consumers to receive, review, and execute payment of bills over the Internet. Electronic bill payment (EBP) services enable online payment only, with bills presented via mail in their traditional paper form.

EBPP represents a win-win for both billers and consumers by reducing paper, postage, and processing costs even as it adds convenience. For credit unions, however, E