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Build A Relationship-Even If You Don't Make The Sale.

By Wirtz, Barbara
Publication: Credit Union Journal
Date: Monday, July 2 2001

Relationship selling leads to the two things credit unions need the most: lasting relationships with members and more sales of credit union products and services. It is not only possible but also rewarding to achieve both. To apply relationship selling in your credit union, you need to know what it is, why it works, and how it works.

Relationship selling is a sales approach through which the member and credit union enter into a mutually beneficial relationship based on trust, respect, ethics, service, and collaboration. This mutually beneficial relationship enables t

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