- Getting customers to bank on-line not proving easy
WHEN AUTOMATIC teller machines first appeared some 25 years ago, many consumers were afraid to use them. Now most do so without a second thought. Banks and credit unions are hoping a similar flood will arise from the trickle of consumers who bank on-line, but so far that hasn't happened....
- Shopping for Cars on the Web
There are numerous web sites devoted to car buying. As is typically the case with Web shopping, you should look at many, but use only a few. When it comes to actually finding a car, go with a site that has a good reputation. Ask people you know who have ......
- Calling for change
Even in this age of Internet communications, ATMs and voice-- response phone systems, nothing beats the sound of a live human voice. The human voice can offer advice, counsel, sympathy and personalized solutions to problems. Certainly, that's the case at call centers, which many executives agree play an important role ......
- 7-Eleven Gives CO-OP Network Members Free ATM Access
Offering will begin on Dec. 1.
- Customers don't understand ATM signage
Many ATM and debit card users are still confused regarding automated teller machine usage, according to a new study commissioned by the PULSE EFT Association. The survey of 1,000 card users showed that even though ATMs have been part of America's financial system for over 20 years, many people are ......
- Credit unions still king according to recent North American surveys
Credit unions are still tops when it comes to consumer satisfaction. That's according to a pair of surveys that asked U.S. and Canadian consumers how they feel about their financial institution. According to the latest annual Independent American Banker/Gallop survey, 76 percent of U.S. consumers who use a credit union ......
- Credit Unions: Greater Transparency Needed on Who Credit Unions Serve and on Senior Executive Compensation Arrangements.
GAO-07-29 November 30, 2006 Legislative and regulatory changes have blurred distinctions between credit unions and other depository institutions and raised questions about the tax-exempt status of credit unions. This report (1) assesses the effect of the Credit Union Membership Access Act on credit union membership and charters, (2) reviews the ......