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India: Hot spot for IT outsourcing

By Chand, Ashish
Publication: Call Center CRM Solutions
Date: Saturday, July 1 2000

Inda, the world's largest democracy and home to nearly oie billion people, has quietly but quickly emerged as leader in the field of software development and Webbased services. India has a competitive advantage in the software business, as it is a location that offers cost-effective solutions, world-class

quality, high reliability and rapid delivery. It is a country to which more and more multinational companies are outsourcing their software requirements to retain a competitive advantage. The Indian software industry has grown from a mere U.S. $150 million eight years ago to a whopping U.S. $3.9 billion in 1998-99. In 1998-99, about 200 of the Fortune 1000 companies outsourced their software development requirements to India.

Having established its presence in the global software development market, India is now emerging as a preferred destination for outsourcing of IT enabled services, which include call centers, medical transcription, backoffice operations, revenue accounting, insurance claims processing, content development, animation, payroll and logistics management.

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