- Perks Can Help Reel in Seasonal Help
Perks Can Help Reel in Seasonal Help ......
- Customer Service IS a Profit Center
Since I've been beating the customer service drum lately I should point you to a useful post about how good service is tied to healthy ......
- Volunteering Enhances The Customer Service Experience
Thanks to fellow Allbusiness.com blogger Chuck McKay , I exceeded my $1000 goal for my American Cancer Society´s Relay For Life team. (Even though I´m ......
- Rich Tehrani writes about Amazon
feedback.
I recently ordered a $15 Firewire cable for a new video recorder. As it turns out, I ordered the wrong cable. Interestingly, this order was ......
- Offshored To Death
Will offshoring be the death of some American companies? Perhaps not, but what if intelligent competitors playing on the inherent patriotism of the American public ......
- Letters to the editor.
Dear Editors: I wish to respond to the article by Rich Tehrani entitled, "The Brave New World Of Internet Telephony In The Contact Center" (January ......
- Letters to the editor
Dear Editors: I wish to respond to the article by Rich Tehrani entitled, "The Brave New World Of Internet Telephony In The Contact Center" (January ......
- What more could "the industry" have done?
IMAGE PHOTOGRAPH 1 We have been deluged with responses regarding our position on the Federal Trade Commissions changes to the Teleservices Sales Rule, specifically the ......
- Letters to the Editor
The following letters are in response to Rich Tehrani's May High Priority! column entitled, "Oil And Water: Verizon And Customer Service," (http://www,tmcnet. com/cis/0504/hipriority.htm). Dear Rich: ......
- Leave The Box Behind And Just Think
We are all in a rut, I've decided that it's that simple, (I haven't lost my mind, really...just bear with me for a moment,) We ......
- Come for an education, stay for a demo, leave with a plan
The economy is coming out of its slump, and now is the time to prepare for the coming up tick in business activity with the ......
- Letters to the Editor.
The following letters are in response to Rich Tehrani's May High Priority! column entitled, "Oil And Water: Verizon And Customer Service," (http://www.tmcnet.com/cis/0504/hipriority.htm). Dear Rich: Service ......
- A Desperately Needed Term
With all of the progress we've made in the last two decades with respect to communications, including telecom deregulation, the fax machine, cellular phones, e-mail, ......
- How To Win Friendly Agents And Influence Customers
Speak with any contact center manager, and though many of their practices and opinions may differ, most will agree that the biggest problem in any ......
- Avoiding customer freefall
If you have been a regular reader of this column, you know that I spend a lot of time in airports. As we all know, ......