Small Business Resources, Business Advice and Forms from AllBusiness.com

TMC Award winners celebrate at Communications Solutions(TM) Expo

At the recent Communications Solutions(TM) EXPO in Washington, D C., Technology Marketing Core. (TMC), sponsor of the show and publisher of this magazine as well as Communications Solutions(TM) and INTERNET TELEPHONY(R) magazines, hosted two celebratory awards dinners: One for winners of the first

annual CRM Excellence Awards and the other for the winners of the seventh-annual MVP Quality Awards and the fifteenth-annual Top 50 Teleservices Agencies Awards. The CRM Excellence Award is designed to honor companies with innovative products that have furthered Customer Relationship Management.

The editors of TMC publications selected these companies for their innovation and vision, as well as for the outstanding impression they've made amongst market constituents. The MVP Quality Award is given annually to companies who demonstrate excellence in their call center practices and procedures. The Top 50 ranking annually recognizes the largest teleservices agencies in inbound, outbound, international and interactive categories. Complete listings for all of the award winners can be found at the following Web sites: www.tmcnet.com/crmaward; www.tmcnet.com/articles/ccsmag/0200/0200ts_mvp.htm; and http://www.tmcnet.com/ccs/ccstop50_00.htm

In addition, make sure to read these articles:

  • Perks Can Help Reel in Seasonal Help
  • Perks Can Help Reel in Seasonal Help ......
  • Customer Service IS a Profit Center
  • Since I've been beating the customer service drum lately I should point you to a useful post about how good service is tied to healthy ......
  • Volunteering Enhances The Customer Service Experience
  • Thanks to fellow Allbusiness.com blogger Chuck McKay , I exceeded my $1000 goal for my American Cancer Society´s Relay For Life team. (Even though I´m ......
  • Rich Tehrani writes about Amazon feedback.
  • I recently ordered a $15 Firewire cable for a new video recorder. As it turns out, I ordered the wrong cable. Interestingly, this order was ......
  • Offshored To Death
  • Will offshoring be the death of some American companies? Perhaps not, but what if intelligent competitors playing on the inherent patriotism of the American public ......
  • Letters to the editor.
  • Dear Editors: I wish to respond to the article by Rich Tehrani entitled, "The Brave New World Of Internet Telephony In The Contact Center" (January ......
  • Letters to the editor
  • Dear Editors: I wish to respond to the article by Rich Tehrani entitled, "The Brave New World Of Internet Telephony In The Contact Center" (January ......
  • What more could "the industry" have done?
  • IMAGE PHOTOGRAPH 1 We have been deluged with responses regarding our position on the Federal Trade Commissions changes to the Teleservices Sales Rule, specifically the ......
  • Letters to the Editor
  • The following letters are in response to Rich Tehrani's May High Priority! column entitled, "Oil And Water: Verizon And Customer Service," (http://www,tmcnet. com/cis/0504/hipriority.htm). Dear Rich: ......
  • Leave The Box Behind And Just Think
  • We are all in a rut, I've decided that it's that simple, (I haven't lost my mind, really...just bear with me for a moment,) We ......
  • Come for an education, stay for a demo, leave with a plan
  • The economy is coming out of its slump, and now is the time to prepare for the coming up tick in business activity with the ......
  • Letters to the Editor.
  • The following letters are in response to Rich Tehrani's May High Priority! column entitled, "Oil And Water: Verizon And Customer Service," (http://www.tmcnet.com/cis/0504/hipriority.htm). Dear Rich: Service ......
  • A Desperately Needed Term
  • With all of the progress we've made in the last two decades with respect to communications, including telecom deregulation, the fax machine, cellular phones, e-mail, ......
  • How To Win Friendly Agents And Influence Customers
  • Speak with any contact center manager, and though many of their practices and opinions may differ, most will agree that the biggest problem in any ......
  • Avoiding customer freefall
  • If you have been a regular reader of this column, you know that I spend a lot of time in airports. As we all know, ......