Bringing Structure to the Unstructured: Total Knowledge Management

Winning in the competitive global marketplace requires agility in order to leverage content dispersed across the enterprise, enhance service delivery, improve efficiency and reduce risk. Managing enterprise content within an organization and using it to its full potential is critical to success. This means managing both "structured" and "unstructured" content, business processes, line-of-business solutions, all while maintaining the lowest total cost of ownership (TCO).

The ability to systematically capture, create, manage, access, review, distribute, publish, store and preserve all business content-from ERP/CRM systems, databases, e-mails, documents, file systems and external information systems-and leverage this information to its full potential represents the concept of Total Knowledge Management.

We refer to total knowledge as having complete insight gained through 100% utilization of "organizational information assets"-both structured and unstructured business content across an enterprise.