The Renovation Game: Why the Revolving Door Won't Close
A sound, long-term renovation strategy helped Purdue University meet the challenging needs of its prospective students while keeping the door open to new customer demands.
IMAGEFred and Mary Ford Dining Court
IMAGE PHOTOGRAPH 2Before Sarah Johnson, director of dining services at Purdue University Residences, embarked on the schools complete dining overhaul, dining services ran eleven dining and eight retail locations across campus.
It was a dizzying number of operations to manage and inefficient to operate. At the same time, students were growing increasingly vocal about their disappointment with the campus dining options.
Traditionally, there was a foodservice in every undergraduate residence hall. Students had to eat in the housing unit to which they were assigned. Menu choice was limited. Mealtimes were short and rigid.
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