ABA Banking Journal

1. Talk is not cheap: what you say during a crisis canmake or break your...
[ILLUSTRATION OMITTED] Your CEO is involved in a very public scandal. A fire breaks out in a branch lobby. Customer account numbers are compromised by ...
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2. Project runways: ATM branch call center"channels"--pathways to...
[ILLUSTRATION OMITTED] Stessa Cohen picked up on renewed interest in channel integration almost two years ago. Perhaps the notion of linking ATM, branch, call center, ...
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3. Microsoft begins its radical shift to software as aservice.
Tens of millions of people around the world know Microsoft mainly as a PC desktop from which they manage myriad functions of their personal and ...
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4. Will overdraft take a bad bounce? To avoid stringentfederal legislation,...
[ILLUSTRATION OMITTED] The evening news comes on and you see an engaging young soldier preparing for his fourth deployment to a war zone. He sits ...
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5. Does regal review cross a line?
Q. Our bank sends all power-of-attorney documents that ewe receive in connection with deposit accounts to an attorney. The lawyer reviews the documents and renders ...
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6. Is this operation an MSB?
Q. My customer is an entity recently acquired by a company listed on the New York Stock Exchange. The company tells me the new entity ...
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7. How often is a good faith estimaterequired?
Q. Let's say a customer applies for a mortgage loan, and we send all the required early disclosures. Then the customer changes the loan amount ...
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8. Strategies for a liquidity crisis.
THE ESSENCE OF A LIQUIDITY crisis is a flight from riskier assets to cash. The recent seize-up in commercial paper issuance illustrates this flight-to-cash feature ...
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9. The wages of folly get paid.
WHO SHOULD BE ENTITLED TO assistance in the current mortgage mess? The real estate speculator? The couple who overbought and opted for a 2/28 versus ...
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10. Welcome to the new workplace: theme of managing humanassets weaves through...
[ILLUSTRATION OMITTED] You could literally hear the groans of exasperated recognition from the audience. Nevertheless, this group of mostly 50-something, white males, many of them ...
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