Computer Telephony
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What Technology Do You Need for Your In-House Call Center?
Be sure to research hardware, software, and the network. (ARTICLE)
Integrating VoIP Services into Small Businesses
Voice over Internet Protocol offers a wide array of benefits, and small business leaders are beginning to get ... (ARTICLE)
New Capabilities in Contact Center Technology
Not all of today's contact center capabilities are new; what's new about call-center technology is the ability for ... (ARTICLE)
What Is Unified Messaging?
Unified messaging is a system that provides a single in-box destination for voicemail, email, and faxes. Small businesses ... (ARTICLE)
The 2008 Speech Technology Excellence Awards
Speech technologies are becoming increasingly prevalent with each passing day. Thanks to advancements in the algorithms used to ... (PERIODICAL ARTICLE)
The 2008 speech technology Excellence Awards.
Speech technologies are becoming increasingly prevalent with each passing day. Thanks to advancements in the algorithms used to ... (PERIODICAL ARTICLE)
New managed IP PBX system introduced by Tpad.
CORPORATE IT UPDATE-(C)1995-2008 M2 COMMUNICATIONS LTD Tpad, an Internet telephony provider, is launching a new managed IP PBX ... (PERIODICAL ARTICLE)
As SOA adoption solidifies, good governance is recognized as critical next...
Jerry Kelly, CIO and VP of 3Com , a global supplier of converged voice and data networking solutions, ... (PERIODICAL ARTICLE)
TPMA extends contract with Infinity CCS.
CORPORATE IT UPDATE-(C)1995-2008 M2 COMMUNICATIONS LTD TPMA (Teleperformance Midi Aquitaine), a subsidiary of Teleperformance, a French contact centre ... (PERIODICAL ARTICLE)
Microlog wins Alabama healthcare software contract.
CORPORATE IT UPDATE-(C)1995-2008 M2 COMMUNICATIONS LTD Microlog Corporation (Pinksheets:MLOG), a provider of Integrated Voice Response (IVR) and Computer ... (PERIODICAL ARTICLE)
A practical approach to integration: business communications platforms...
Enterprises have long sought ways to add real-time communications to business applications to improve customer interactions, streamline workflows, ... (PERIODICAL ARTICLE)
Tips for Judicious Selection Of Contact Center Solutions For SMBs
IMAGE PHOTOGRAPH 1 It's no secret that catering to the needs of small to medium-sized businesses (SMB) is ... (PERIODICAL ARTICLE)
The Risky Risk Business
HEADNOTE PGAC assures better-and more effective-service with Upstream Works The contact center is all about solving problems-even more ... (PERIODICAL ARTICLE)
LiveOps On-Demand Call Center Platform now available on AppExchange.
www.tmcnet.com/1938.1 LiveOps, a virtual call center company, has announced the successful integration and certification of its On-Demand Call ... (PERIODICAL ARTICLE)
Damaka introduces computer-telephony interface.
www.tmcnet.com/1927.1 damaka has launched its computer-telephony interface (CTI)-capable Personal Softswitch application. Satish Gunda-bathula, damaka CTO, said CTI is ... (PERIODICAL ARTICLE)
Tips for judicious selection of contact center solutions for SMBs.
It's no secret that catering to the needs of small to medium-sized businesses (SMB) is a growth area ... (PERIODICAL ARTICLE)
Xangati helps front line agents.
In his VoIP Authority blog, Internet Telephony's Greg Galitzine writes: Xangati has announced Virtual Task Manager solution, a ... (PERIODICAL ARTICLE)
What Are Hosted Call Center Services?
Find out how your own employees can take advantage of the technology and support of specialized vendors to ... (GUIDE ARTICLE)
Check Compatibility When Choosing Call Center Hardware
The biggest potential challenge in establishing your own call center is ensuring that the technology you purchase is ... (GUIDE ARTICLE)
Putting the "tele" back in telemedicine
Cellphones are emerging as the vehicle of choice to transmit and receive patient data and information to remote ... (BLOG POST) | |
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