HATTIE: Wanda Brice of Computer Directions hires hundreds as she is a staffing service. She is always is looking for people who have good energy and has her own quick way to detect it.

HATTIE: You have surrounded yourself with great people. How did you get them? Because other people can learn from you. What do you do in the interview process?

WANDA: Well, I have three criteria. One is I look for a quick study, somebody that really gets what you are telling them.

HATTIE: And how do you know that in an interview, though?

WANDA: In their communication and in their face. You know, you can see someone's eyes. Do they get it. And people sometimes make the mistake of not listening in an interview. They're thinking about what they want to tell you to sell about themselves, and they just need to listen and respond to what you're saying. Because an interviews, I always tell someone, is a two-way street. You need to be happy working for me as much as I need to be happy having you work here.

HATTIE: And so the second thing you look for?

WANDA: The second thing is energy.

HATTIE: How do you know discern energy?

WANDA: Well, my acid test is the handshake. If I can't feel your energy, then it's not going to work. Because people with a high energy level get things done. And the third thing is the hardest to define, which is a nice person. And I really want someone who is a nice person. I guess everybody's got their own subjective definition of nice, but I want someone who likes people, who has a positive attitude, who is going to look at the best side of things, who is optimistic. But a nice person.

HATTIE: Do you do start a person with a trial period?

WANDA: Yes. Everybody's here on a trial period. The first 90 days are a trial period.

HATTIE: So no one is hired for sure until 90 days.

WANDA: Right.