When a salesperson gains promotion to management the first thing they have to do is to quickly acquaint themselves with a new set of working relationships - and a new set of rules.
Lenovo recently launched a free "Lost and Found" service for customers who install Absolute Software's Computrace on their computer systems. This new services makes it very, very easy for lost ThinkPads to be returned by good Samaritans.
Poor customer service can break a company, especially when your customers are expecting you to provide critical services to their company. Does your company stand out among those that win in part by having great customer service?
You can 'spin' the truth and even get paid to do it, but, as Shakespeare said, "At the length truth will out." PR is intimately tied to risk management, and honesty is the best policy for any disaster.
I strongly agree with your closing statement: ?The first loss is the least.? So if you are a CIT factoring customer get out, take whatever loss you must, but move to a more stable financing company as soon as possible.
On July 17, 2009, I posted a blog about CIT's demise and the effects it would have on small business. http://www.universalfunding.com/blog/?p=182
Lori, I agree completely. One of my biggest irritations is people who don't reply to emails. It takes about 5 seconds to type, "Checking... (on your request) Will respond by Friday."
Don't forget to use the Flags feature in your email client. But you must remember to review those flags on a daily basis. I do it each morning.
Also, I practice "Inbox zero." My philosophy is that my inbox is a runway, not a parking lot. By the end of the day, emails are filed in folders or deleted.
Finally, I've set up rules so that newsletters go straight into folders, not my inbox. They're less of a distraction then. This rule frees me up to focus on more important tasks--like reply to emails.
I had the pleasure of reading a pre-release copy of this book and interviewing Sharon Drew Morgen. You can listen to this interview at http://jefflogden.libsyn.com/
This provocative and insightful book belongs on the shelf of every sales and marketing leader in America. It is simply that important. If businesses are to succeed in the years to come, they need to learn the approaches in this book.
Jeff Ogden, President Find New Customers http://www.findnewcustomers.net http://www.fearlesscompetitor.com ...
By: Jeff Ogdenon10/26/09 at 10:40 PM
Book Review: Dirty Little Secrets by Sharon Drew Morgen
Excellent article. One of the key things that I want to add, is that those people that do come from a validated source, I don't think this article applies to. It is only for the scammers, like mentioned that come from those that have written testimonials with only their initials attached, where there is no validation nor reputation to follow. Note there is a key distinction between the two.
Furthermore, leaders of the industry that give you advice i.e. in sales, could very well give you tools to live by, but remember, what works for one person, may not work for someone else, thus the best thing to do is find common threads between numerous credible sources. Odds are if you do this, your chances are very strong that those pronciples work for you.- MJ Gottlieb www.thelemonaideguide.com.
By: MJ Gottliebon10/21/09 at 1:43 PM
Beyond the Scams: The Real Secret to Sales Success
http://www.pakpcshop.com ...