Top 10 Customer Service Mistakes - Page 4
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3. Being Inaccessible to Customers

If you want to see repeat business, you need to be reachable by your customers. If people find it difficult to contact the customer service department or speak to a manager, they may not return.

Many businesses, especially online, try to maintain a distance from their customers, but this often backfires by sending people somewhere else where they'll get the one-on-one attention they are looking for.

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